At EMEM Jewellery, we want you to love your purchase. If you’re not completely satisfied, we’re here to help with easy returns. Items can be returned within 90 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition and returned in the original packaging, including all tags and accessories.
Personalized or custom-made items are not eligible for return. As well as items marked as final sale. We accept the return of the earrings, but for hygiene reasons we kindly ask not to try them on before returning.
- Reach out to our customer service team at info@ememjewellery.com with your order details.
- Once your return is approved, we will provide you with return instructions and a return address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once we receive and inspect the returned item, we will notify you of the approval of your refund. Approved refunds will be processed within 5-10 business days and automatically applied to your original payment method.
We offer exchanges for items of equal or lesser value. Please contact us to arrange an exchange.